West Rainton Surgery
CQC overall rating
7 January 2016
Welcome to West Rainton Surgery.
We are a friendly practice in West Rainton offering a wide range of medical services to patients in our area.
The NHS in North Durham and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- • Avoid touching your eyes, nose and mouth with unwashed hands.
- • Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
On Monday 4th November, building work will commence at West Rainton Surgery for a major refurbishment, this refurbishment will add an additional 3 consulting rooms, a new entrance and improved disabled access.
We anticipate this work will take approximately 3 months, the works will be carried out throughout normal opening hours, meaning patients may experience background noise.
Although we endeavour to make appointments available as normal, we may have limited appointments between some phases of the building work, mainly in the first 6 weeks while the consulting rooms are being refurbished, however urgent appointment will be available daily as normal.
These works mean that we will be able to recruit more clinicians in the future, we already have another registrar joining our team in December, making more appointments available to our patients.
We hope you all agree that this a very exciting time for the surgery and we look forward to sharing our fully renovated building with you in the new year.
From September 2019 you can no longer order your repeat prescription through a pharmacy, here are the ways you can order you prescription:
- The online ordering service - if you do not have an account set up, please speak to our reception team.
- Internal Prescription Box - an internal prescription box for posting your tear off slip is situated near the dispensary hatch. You can use this service anytime between 8.00am and 5.45pm each weekday (Monday to Friday).
- Post - You can post your prescription request including a stamped addressed envelope if you require us to post your prescription back to you. If you use this method please ensure you request your prescription in plenty of time for it to be returned to you before you run out of medication.
- Prescription Line - The prescription line is open Tuesdays and Wednesday 10am-12pm 0191 5128919
Please remember to tick the medication you require and please allow 72 hours between ordering and collecting your prescription.
Practice Training Days
On training days the practice will close on the afternoon and you will be unable to collect prescriptions or to have an appointment as there will be no doctors on the premises.
Training days are scheduled for:
Thursday 16th January
Thursday 20th February
Thursday 19th March
Thursday 16th April
Extended Access Service
FOR PATIENTS WHO FIND IT DIFFICULT TO ATTEND DURING REGULAR HOURS:
We offer evening, Saturday & Sunday appointments which are pre-bookable (Monday – Friday). This may be at another surgery, when offered the appointment please make sure you know where the location is.
Please contact our reception team on 0191 5843809 for more information and to make an appointment.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
We run a number of special clinics and services. Find out more.
(Site updated 20/02/2020)